Westworld Intro CreatorFAQTerms Of ServiceContactWestworld Intro Creator
FAQ (Frequently Asked Questions)
Click on the questions below to see the answer.
Please try to access our website using a different browser or in a different device.
If the website still does not work, please contact us via email: firstname.lastname@example.org and let us know which device and browser you are using.
Remember that only payments made via the website are processed automatically and you should receive a confirmation email from us. If did not receive it, follow the steps below.
If you still did not receive your video, please contact us via email: email@example.com
You can also pay via PayPal.
You can also try to make a transference direct to our PayPal account via firstname.lastname@example.org. If you make it and don't receive a confirmation mail, please check if the payment went successfully or contact us.
If you still have trouble to pay, please contact us via email: email@example.com. Do not forget to include details about the problem you are having.
Downloading files on the iOS devices might not be so easy. When you open the link on Safari it will just play your video and does not allow to save as MP4 file.
We have a video to help you download your video by using an app, watch here on YouTube.
Another alternative is to use another device. You should have no problem with a desktop.
For copyright issues, this also depends on your usage, the content and where the video will be published.
We advise caution on such purpose.
The video produced may have copyrighted contents, such as music and background video.
As is stated in our Terms of Service below: We are not responsible for any errors (typos, misspellings) made when creating your content, the rendered video content is reproduced exactly how it was received.
We recommend you to edit your intro and request to download again to fix it. Any fixes requested to us will be subjected to our current availability and may have extra costs.
Please try to open it in another video player or in another device.
If the video still does not work, please contact us informing which device and video player you are using.
If you're having trouble to download it, please make sure you are not using a VPN or proxy that may block some websites. Try to open it in another browser or another device.
If the problem still persists, please try again later or contact us via email.
Yes! When you download the video it will be an MP4 file and you can import it in your presentation.
No! We do not store your credit card data. The details of your credit card are only exchanged with the payment gateways like PayPal and Stripe.
We only store the data of your animation created and your email when you request to download.
Please download the file again and try with different devices and video players. We recommend VLC Video Player.
Try also other video files in .mp4 format to make sure if it's not missing codecs on your device and the problem is not with the file you received.
If you still have trouble to play your video, please contact us via email: firstname.lastname@example.org. Do not forget to include details about the problem you are having.
If the content is not in accordance with our terms of service, it can be deleted. Just report it to us. If you want to delete the content you created we may request additional information to prove that you are the author. Please send us an email sharing the link to the content you want to delete and the date and time you created it, including your timezone. You can check that information on your browser history. Click here to send your content removal request
Terms of Service
These Terms of Service (“Terms”, “Terms of Service”) refers to the Westworld Intro Creator website (the “Service”) operated by Kassel Labs (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing the Service, you are agreeing to be bound by these terms of service. If you do not agree with any of these terms, you are prohibited from using or accessing this Service.
1.1. This service should not be used to publish content to suggest violence, discrimination, illegal acts, transgression and hatred.
1.2. You must not defame, stalk, bully, abuse, harass, threaten, impersonate or intimidate people or entities via this Service.
1.3. We are not responsible for the content published through our service.
1.4. The contents inserted in our service (text, images, audio and others) by users is used to generate a themed animation.
1.5. Adaptations may happen depending on the display resolution and size of the inserted contents.
1.6. About content removal: We don't register your login when you create the content, so if you want to request a content removal we may request additional information to prove that you are the author of the content. The information we need is the date and time (including timezone) you created the content.
2.1. The content published by users in our service may contain links to third-party web sites or services that are not owned or operated by us.
2.2. We have no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services associated with the content published by users in our service.
2.3. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
3. Video download
3.1. Our service can render your creation to a video customized with your content. The video file is in MP4 format and you should have a video player and a device that is compatible to reproduce this media format.
3.2. We do not guarantee that the rendered videos are identical to the creations in this service. The quality may differ depending on the device on which the content is displayed. If there is a big discrepancy between the video and the website, please contact us.
3.3. Each video is rendered in our servers and may take one hour to be rendered. To deliver this feature to everyone we have a queue of videos to be rendered. We may accept payments to have the video rendered earlier than the queue time and with more customizations.
3.4. We are not responsible for any errors (typos, misspellings) made when creating your content, the rendered video content is reproduced exactly how it was received. Any fixes requested in a rendered text will be subject to our current availability and may have extra costs.
4.1. We accept payments to maintain our rendering servers and to provide more creative services for our users.
4.2. If the value of your payment reaches the requirements you will be rewarded. As a reward, your video will be rendered before the queue and you will receive it shortly.
4.3. If you use PayPal, we strongly recommend you to use the same email you have used in your PayPal account used to pay to ask for the video rendering.
4.4. Multiple payments that add up to the minimum value will not be accepted to get the video earlier, due to taxes and the payments being processed independently.
4.5. Only payments made via Credit Card or PayPal funds are processed on time, other payments methods via PayPal, like eCheck and Debit, may take some days to be completed, please check on your account. To get your video on time, prefer the credit card payment.
4.6. When confirmed, you should receive a confirmation email about your payment and your video being processed in the email address informed, if not, please check all the requirements and contact us if needed.
4.7. By paying via PayPal, you have the option to support our service with a recurring monthly payment. This is optional and the payments are non-refundable.
4.8. If you want to pay a greater value to get more videos you can contact us for further details.
4.9. We also use Stripe as payment gateway to process payments via credit card.
4.10. We don't store credit card details and we don't charge without the user action and permission.
4.11. We don't refund orders by any mistake caused by the user who paid for it, like typing errors.
4.12. We don't refund orders that already have been sent if they are in accordance with these terms.
4.13. Duplicate payments for the same video may be refunded but applied taxes are non-refundable.
5. Video Download Delivery
5.1. We cannot ensure the video will be properly delivered when it was caused by any issues that are beyond the domains of our service like: misspelled email, user inbox is full, inactive user account, the email service sent the video notification email to spam).
5.2. Please, check if your account is able to receive our email and if you type your email correctly.
5.3. If you paid, pay attention to the estimated time to receive it informed in the confirmation email. You should get your video within 2~4 hours, but the time may vary on how many video requests were made recently.
5.4. Your rendered video will be available at the same link of your creation at the Download page.
5.5. We sent the link to download your video via email, and the video file is available for one month after it is sent. After this period it will be erased from our servers.
5.6. No corrections, changes or refunds will be made to the video after the period of one month after delivery.
6. Content Reproduction
6.1. We are not responsible for the reproduction of videos on third-party services. The videos may have copyrighted content like images and music, and its reproduction may depend on the terms of service of third-party applications. The reproduction of the videos for commercial use is subject to these copyrights.
6.2. We don't own any of these copyrights and we are not related to their respective owners. The service is developed and maintained by fans.
6.3. Sharing the rendered video on services like Facebook and YouTube may violate copyright, which is not allowed by such services. In those cases, it may be better to use the shareable link to your creation with the service.
7. Westworld Intro Creator
7.1. This website is not related or to HBO. The music, the Westworld logo and images used in the background video are copyrights of HBO.
7.2. The video has watermark due to our work on removing the text to allow customization. Free videos and requests with the minimum payment amount will have the watermark. There's an option in a greater amount to request the video with the watermark removed. Check more information on the download page.
We may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
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